At House of Flowers, we strive to make your shopping experience as enjoyable as possible. In everything we do, we work to deliver great service, extraordinary products and a true sense of community. That’s why we guarantee 100% satisfaction on all floral and gift items. If you are not completely satisfied, please contact our Customer Service Department at 1-800-849-6076.

A word about website photography

The images provided for selection of floral arrangements are one-sided and are meant to represent the number of blooms and stems that are included in the all around design. Flowers are natural and vary depending on maturity of blooms and number of blooms per stem. Our designers will often complete the arrangement as an all around design versus one-sided as shown in the product photos, creating variables in the image as pictured when compared to the actual product. Each of our designs has a specific recipe and stem count affiliated, and that is maintained when the design is created.

Substitution Policy

Occasionally, substitutions may be necessary to create your bouquet due to the availability of certain flowers in various parts of the country. Care is taken to maintain the style, theme and color scheme of the arrangement, using flowers of equal value. Additionally, the substitution of certain keepsake items may be necessary due to increased demand, especially during major holidays. In single-flower arrangements, such as an all rose bouquet or orchids, we will make every attempt to match the flower type, but may substitute with another color.